🔒 Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

🏁 1. Introduction

Welcome to TOWNWAY ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our e-commerce platform www.townway.in, which connects customers with multiple third-party suppliers and service providers.

📥 2. Information We Collect

- Personal Information: Name, contact, shipping/billing address
- Payment Information: Card/UPI info (securely processed)
- Order Details: Items purchased, order history
- Technical Data: IP address, device/browser data, cookies
- Communication Data: Messages, support requests

🛠️ 3. How We Use Your Information

- To process orders and payments
- To share relevant info with suppliers/service providers
- To communicate updates and support
- To improve services and prevent fraud
- To comply with legal obligations

🔗 4. Information Sharing

We do not sell your data. We may share data with:
- 🛍️ Suppliers: For delivery and order fulfillment
- 💳 Payment Processors: For secure transaction handling
- 🚚 Logistics Partners: For shipping and tracking
- ⚖️ Legal Authorities: If required by law

🗂️ 5. Data Retention

We retain your data only as long as necessary to fulfill your orders and comply with legal obligations. We securely delete or anonymize data when it is no longer required.

🧑‍⚖️ 6. Your Rights

You may have the right to:
- 🔍 Access or correct your data
- ❌ Request deletion of your data
- 🚫 Restrict or object to data processing
- 📭 Unsubscribe from marketing communications

To exercise your rights, contact us at contact@townway.com.

🛡️ 7. Security of Your Information

We use industry-standard security measures (encryption, secure servers, limited access) to protect your data. However, we recommend you use strong passwords and stay alert to phishing or scams.

🚫 8. Children’s Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect data from minors.

🍪 9. Cookies & Tracking

We use cookies and similar technologies to provide a better experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

🌐 10. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

🔁 11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date. Please review it periodically.

📬 12. Contact Us

If you have any questions or requests regarding your data or this policy, please contact us:
Email: contact@townway.com
Website: www.townway.in